Frequently Asked Questions

Everything you need to know about bringing your garden to life.

When will my order be shipped?

We ship our bulbs and plants according to the appropriate planting time for your specific hardiness zone. You will receive a tracking notification as soon as your order leaves our warehouse.

What is the Breck's Lifetime Guarantee?

We guarantee your satisfaction for as long as you garden. If any plant or bulb fails to grow or thrive, we will provide a full replacement or a credit voucher for future purchases.

How do I track my shipment?

Once your order has been processed for delivery, we will send an email containing your tracking number and a link to the carrier's website so you can monitor its progress.

Can I change or cancel my order after it is placed?

To ensure timely delivery, we process orders quickly. If you need to make changes, please contact our customer service team within 24 hours of placing your order.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure and easy checkout.

What should I do if my plants arrive damaged?

If your order arrives in poor condition due to shipping, please take a photo of the damage and contact us immediately. We will arrange for a replacement to be sent at no additional cost.